1. When are orders shipped?

  • Orders are processed and shipped Monday through Friday, between 09:00 and 17:00. Shipping fees vary based on the order size and delivery location, ensuring a personalized experience for each business customer.
  • Order Processing Time: Your order is expected to be ready for shipment in 1-2 business days.
  • Shipping Method: This is determined after the order has been prepared for shipment.
  • Estimated Delivery Date: The delivery time varies per carrier & country. We will do our best to have the package delivered to you as quickly as possible!

2. What appears on my financial statements?

  • Your financial statements will display a clear and accurate description of your purchase. We prioritize transparency, providing detailed information for your records.

3. What payment methods are accepted?

  • We offer secure and convenient payment options, including Ideal, Paypal, and major credit cards (Visa, Mastercard, and American Express). All transactions are securely encrypted for your peace of mind.

Delivery and Return:

4. Can the package be delivered to neighbors?

  • If needed, packages can be redirected to a specified location during the ordering process. Our shipping practices prioritize discretion while allowing flexibility for business deliveries.

5. How can I track my package?

  • Easily monitor your package's progress with the provided tracking number. Once received and accepted by our partner, we'll promptly confirm the completion of your order and any subsequent returns via email.

6. How are refunds processed?

  • Refunds are issued through the original payment method and typically reflect within 10 business days, subject to your payment provider's processing time. Ensure all items meet our return policy conditions for a swift refund.

Order Management:

7. Can I cancel or modify my order?

  • For any changes or cancellations, please contact our dedicated customer service. While we can't add items to existing orders, feel free to place a new order for additional business essentials.

8. Can I place an order by phone?

  • Absolutely! Our friendly customer service advisors are ready to assist you in placing orders over the phone, providing a personalized experience for our valued business customers.